Shipping policy

Skin-X Clinical orders are dispatched from Australia.

Shipping Rates

Standard Shipping - $11.95 Australia-wide

Express Shipping - available at checkout

Free Standard Shipping on orders over $250

Applicable shipping options and charges will be displayed at checkout before you complete your purchase.

Order Processing

We aim to process and dispatch orders as quickly as possible.

Orders placed on weekends or public holidays will be processed on the next available business day.

During launches, promotional periods or periods of high demand, processing times may be longer than usual.

Delivery

Estimated delivery times are provided as a guide only and begin from the date your order is dispatched.

Delivery times may vary depending on your location, the delivery provider and circumstances outside our reasonable control.

Once your order has been dispatched, you will receive shipping or tracking information where available.

Delivery Details

Please ensure your delivery address and contact information are complete and accurate when placing your order.

Skin-X Clinical is not responsible for delays resulting from incorrect or incomplete delivery information supplied by the customer, subject to your rights under applicable law.

Delayed, Lost or Damaged Orders

If you experience an issue with the delivery of your order, please contact us at info@skinxclinical.com with your order number so we can assist.

If your product arrives damaged, faulty or incorrect, please refer to our Returns & Refunds Policy.

Nothing in this Shipping Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Contact

For shipping enquiries, please contact:

Skin-X Clinical
Email: info@skinxclinical.com

Last updated: September 2026