Terms of service

TERMS & CONDITIONS

These Terms & Conditions apply to your use of the Skin-X Clinical website and to purchases made through our online store. By accessing our website or placing an order, you agree to these Terms & Conditions.

Products and Information

We aim to ensure that all product descriptions, images, pricing and other information displayed on our website are accurate and up to date. Product appearance, including colour and texture, may vary slightly from images displayed on screen.

Information provided on this website is for general informational and cosmetic skincare purposes only and is not intended to constitute medical advice or replace advice from a qualified healthcare professional.

Orders

All orders are subject to acceptance and product availability.

We reserve the right to cancel or refuse an order where reasonably necessary, including where there has been an obvious pricing or product information error, suspected fraudulent activity, or an issue affecting our ability to fulfil the order.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

Pricing and Payment

All prices displayed on the website are in Australian dollars (AUD), unless otherwise stated.

The total price payable, including any applicable delivery charges, will be displayed at checkout before you complete your purchase.

Payment is processed securely through the payment methods made available at checkout.

Shipping

Orders are dispatched from Australia.

Shipping options, charges and any applicable free-delivery thresholds are displayed on our website or at checkout. Estimated delivery times are provided as a guide only and may be affected by circumstances outside our reasonable control.

Please ensure that the delivery information supplied when placing your order is complete and accurate.

Current shipping information is available in our Shipping Policy.

Returns, Refunds and Consumer Guarantees

Your purchase is protected by the consumer guarantees provided under the Australian Consumer Law.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

If a product is faulty, damaged, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a remedy in accordance with Australian Consumer Law.

Any additional change-of-mind returns offered by Skin-X Clinical are subject to our Returns & Refunds Policy.

Skincare and Product Use

Individual experiences with skincare products may vary depending on factors including skin type, existing skincare routines and individual sensitivities.

Please follow the directions provided with the product. If irritation occurs, discontinue use and seek appropriate professional advice where necessary.

Intellectual Property

Unless otherwise stated, the content of this website, including the Skin-X Clinical name and branding, text, graphics, product imagery, design elements and other original content, is owned by or licensed to Skin-X Clinical and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or commercially use our website content without prior written permission, except where permitted by law.

Website Use

You must not misuse this website, attempt to interfere with its operation or security, use it for unlawful purposes, or use its content in a manner that infringes the rights of Skin-X Clinical or any third party.

Third-Party Services

Our website may use or provide access to third-party services, including payment, delivery and ecommerce service providers. Your use of certain third-party services may also be subject to the relevant provider’s terms and policies.

Privacy

Your use of our website and the handling of personal information are also subject to our Privacy Policy.

Liability

To the maximum extent permitted by law, Skin-X Clinical will not be liable for losses arising from misuse of our products, failure to follow product directions, or use of the website in a manner inconsistent with these Terms & Conditions.

Nothing in this section excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Changes to These Terms

We may update these Terms & Conditions from time to time. The version published on our website at the time of your use or purchase will apply, subject to applicable law.

Governing Law

These Terms & Conditions are governed by the laws applicable in New South Wales, Australia.

Contact

For questions about these Terms & Conditions, please contact:

Skin-X Clinical
Email: info@skinxclinical.com

Last updated: September 2026